Allergy Virtual Patient Management (VPM) – QM2 Solutions

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Free

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Welcome!

This course is designed to equip attendees with the necessary knowledge and skills to effectively manage the day-to-day operations of allergy patients using the SEngage platform. Through a comprehensive overview of Virtual Patient Management, the four allergy interviews, and the Workflow Events. Participants will gain a solid understanding of how to navigate and utilize the platform for optimal patient care.

Course Preview

You will be taking the following modules in this course.

Introduction
Allergy Interview
Workflow Events & Patient Feedback Categories
Practice Responses

Audience

Employees who are managing the SEngage Allergy Interview responses.

Cost

Included in the Allergy VPM package to assigned users

Course Content

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Course Introduction 10 minutes 2 Topics | 2 Quizzes

QM2 Solutions developed SEngage Virtual Patient Management, a solution designed to address the challenges faced by allergy practices in managing their patients' everyday lives, co-morbid conditions, and various barriers to positive outcomes, offering tools, processes, and knowledge to help practices stay connected and provide efficient care.

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Lesson Content

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Why Compliance is Important 1 minute

VPM Allergy Interviews 10 minutes 3 Topics | 1 Quiz

VPM Allergy Interviews is a lesson that covers four types of patient interviews conducted through secure text messaging or email, including Compliance Interview, Follow-Up Shot Interview, Follow-Up Drops Interview, and Follow-Up Tested Not Treated Interview.

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What is the Allergy Compliance Interview? 2 minutes

The Allergy Compliance Interview is a targeted communication approach used to address missed consecutive allergy injection appointments, allowing patients to provide reasons and enabling healthcare providers to offer assistance and support.

What are the Follow Up Drops and Follow Up Shots Interview? 2 minutes

These two interviews go to all Allergy Shots and Allergy Drops patients 4 times per year as a follow-up on their treatment.

What is the Tested Not Treated Interview? 3 minutes

This fourth interview is sent to patients that decide to wait or not to move forward with immunotherapy treatment.

Patient Responses 10 minutes 1 Topic | 1 Quiz

Patients will respond to interviews by emailing or texting back in response to the questions in the interview.

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Patient Feedback Categories

Workflow Events 10 minutes 2 Topics | 1 Quiz

The Workflow Events page is the page where the patient responses are logged and managed.

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Working the Workflow Event List 15 minutes

The Workflow Events page is the page where the patient responses are logged and managed.

Barriers Refresher

Practice 10 minutes 9 Topics | 9 Quizzes

Let’s practice responding to patients that are replying to the Compliance Interview!

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Lesson Content

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Workflow Events for the Compliance Interview

Patient Response

Patient Responses (Part 2)

Financial Issues

Treatment Impact

Workflow Events for the Follow-Up Shots & Drops Interview

Workflow Events for the Follow-Up Tested Not Treated Interview