Hearing

Save Time and Increase Sales with Virtual Patient Management

The Problem

At most practices, 70% of hearing aid sales are to new patients.

30% of hearing aid purchases are by established patients and 40% of patients are only somewhat satisfied with their hearing aids.

These ratios explain why many are selling hearing aids to less than 5% of their patients per year.

Why?

Busy audiologists lose track of large segments of their patient base, relying on mailings and ‘clean and checks’ to stay connected. These appointments have high no-show rates and fill schedules with non-billable services.

Patients show hesitancy to call for all sorts of reasons, leaving a huge group of patients disconnected, looking beyond their original audiologist for answers.

The Solution

SEngage® VPM uses text and email to increase access to the right patients at the right time.

SEngage® automatically keeps in touch with patients to expand productivity and save time. SEngage® Workflow expands clinical reach with less effort.

What is in it for your practice?

Save Time: SEngage® VPM automatically engages and connects patients to clinicians, and increases efficiency by reducing time spent per patient connection.

More Units: SEngage® VPM improves the ratio of patients that re-purchase, adding 30% to your gross sales.

Save Cost: Less costly than expensive marketing campaigns, SEngage® VPM creates two-way engagement, driving cost-effective care for patients who need it.

Document Outcomes: Collect valuable data to improve patient care (PROMs).

What is in it for you?

Hearing professional selling 25 units/month.
SEngage® VPM impact:

  • 96 additional units sold per year.
  • $194,000 increase in gross sales.
  • $10K reduction in mailing costs.

How does it work?

  • Automated, branded texts and emails prompt patients to connect to the SEngage® VPM portal through encrypted link technology.
  • Asynchronous virtual visits drive simple, secure patient engagements with just a couple of clicks.
  • Weighted workflow and alerting automatically drive patients with the most needs to the top of your workflow page, while eliminating low-value visits.
  • Secure text and email follow-up messaging and patient tracking simplify follow-up and measures the number of re-engaged patients, in-office visits, and services delivered through new channels.

SEngage® Hearing Virtual Patient Management

Tested Not Treated

SEngage® monitors patients with hearing loss who have not purchased hearing aids. The system follows up on co-morbidities, perceived hearing changes, and recent medical history that could affect the patient’s ongoing hearing loss.

Hearing Aid Follow-up

SEngage® connects to the newly fitted hearing loss patients within the first week, then later in the first month to measure hearing aid acceptance, compliance, and effectiveness. On an ongoing basis, hearing aid patients are provided hearing aid check-ins as a means of identifying patient issues, new features, or needed interventions.

Outcomes Measures

Within 90 days of being fit, hearing aid patients complete outcomes measurements along with measures of their hearing aid experience. The system automatically schedules follow-ups to track a patient’s outcome over time.