Passive Promoters and Practice Management
This week I worked with a large group of physicians on their patient experience and online reputation. In this engagement, I dug a little deeper and did some work on concepts of customer service and…
E-visit Case Study with ENT Hearing Associates of Florida
On April 6, ENT Hearing Associates of Florida, the audiology department of ENT & Allergy Associates of Florida, contracted with QM2 Solutions with an urgent need to communicate & provide a direct-to-provider, contactless, care delivery…
A Sensible Outcome Measure for Busy Audiologists
Check out this article co-authored by Brian Taylor and James Benson. Over the past several decades, research audiologists have created and validated an abundance of self-reports that measure a variety of patient-related outcomes, including hearing…
SEngage®: Experience Engagement
Patient experience scores and your practice’s online reputation directly impact the bottom line of your practice. Google is likely your largest single referral source. Seventy-seven percent (77%) of patients complete an on-line search prior to…
Patient Experience: A Case Study
Clinic Profile: A five (5) doctor practice, with four mid-level providers, practices in a metro area of a Midwestern city. They are generally happy with their group, and report feeling good about the quality of…
Maximizing Revenue through Reputation Management: A SEngage® Case Study
SEngage® express experience interviews are sent automatically to all new patients 2 weeks after their initial visit. Within four months, the practice has generated over 500 responses of which 88% give their physician a “top…